Magic Leap 1
Prior to Magic Leap's layoffs in April 2020, I managed the social content calendar for the Magic Leap 1's launch in December 2019, while managing our blog content, building our rules of engagement for Leapers (Magic Leap employees) on social media, launching our Developer Discord, rolling out a social media support program and corresponding training, and developing out a reporting infrastructure for customer issues on social media.
After I returned to the company in 2021 I cleaned up our Customer Care Portal, re-organizing updating all our content, managing the localization of content into Japanese and Arabic (work that would continue with Magic Leap 2), and building internal tools for Zendesk to see more information about a customer at a glance.